Privacy Policy

Look, we get it - nobody actually enjoys reading these things

But here's the deal: your privacy matters to us, and we're not about to play games with your personal info. We've been running this boutique hotel since day one with a simple philosophy - treat people the way you'd want to be treated. That applies to your data too.

This policy breaks down exactly what we collect, why we need it, and how we keep it safe. We've tried to keep the legal jargon to a minimum, but there are some parts where we gotta use the technical stuff to make sure we're covered under Canadian privacy laws.

What Information We Actually Collect

When you book a room with us:

We'll need your name, email, phone number, and payment details. Pretty standard stuff. If you're booking spa treatments or making dinner reservations, we might ask for some preferences or dietary restrictions - you know, so we don't accidentally serve you shellfish if you're allergic.

When you visit our website:

Like most hotels, we use cookies and similar tracking tech to see how people navigate our site. This helps us figure out what's working and what's not. We can see things like your IP address, browser type, and which pages you clicked through. Nothing creepy - we're not watching what you do on other websites.

When you stay with us:

We keep records of your check-in and check-out times, room preferences, and any special requests you make. Did you love that corner suite? We'll note that for next time. Prefer extra pillows? We've got you covered. It's all about making your next stay even better.

Why We Need Your Info

Here's the honest truth - we collect this stuff because we need it to actually run the hotel and give you the experience you're paying for. Can't check you in without knowing who you are. Can't charge your card without payment details. Can't send you a confirmation email without... well, your email.

We also use it to improve our services. If everyone's complaining about the breakfast timing, we'll look at the data and maybe adjust our hours. That kind of thing.

Who Gets to See Your Data

We're not in the business of selling your information. Period. That's not our thing and it never will be.

That said, we do share some info with third parties when it's necessary to actually provide you service:

• Payment processors (they handle the credit card stuff securely)
• Our booking system providers (they power our reservation platform)
• Email service providers (so you get your confirmation and updates)
• Our spa and dining partners (if you've booked those services)
• Tour operators (only if you've requested concierge services)

All these folks are contractually obligated to keep your info safe and can't use it for their own purposes. We've vetted them carefully.

How We Keep Things Secure

We take security seriously. Our systems use industry-standard encryption, our staff is trained on data protection, and we regularly update our security measures. Your payment information is encrypted and processed through secure channels - we don't actually store your full credit card numbers on our servers.

That said, no system is 100% foolproof. We do everything we can, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know right away and tell you what steps to take.

Your Rights (The Important Stuff)

Under Canadian privacy law (specifically PIPEDA), you've got some solid rights when it comes to your personal information:

• Access: You can ask us what info we have about you, and we'll tell you
• Correction: If something's wrong, let us know and we'll fix it
• Deletion: Want us to erase your data? We'll do it (unless we legally have to keep it for accounting or legal reasons)
• Opt-out: Don't want marketing emails? Unsubscribe anytime - there's a link at the bottom of every email we send
• Portability: Need your data in a format you can use elsewhere? Just ask

To exercise any of these rights, shoot us an email at reservations@ignithralquintavorn.info or call (604) 555-0147. We'll get back to you within 30 days.

Cookies and Tracking

Yeah, we use cookies. Not the chocolate chip kind - the digital tracking kind. They help us remember your preferences and see how people use our site. Most browsers let you control cookies through the settings. If you block them all, some features might not work as smoothly.

We use Google Analytics to understand our traffic patterns. Google has their own privacy policy for how they handle that data. We also use Facebook and Instagram pixels for advertising - if you've looked at our rooms and then see an ad later, that's why.

How Long We Keep Your Info

We keep your booking and billing info for seven years - that's what Canadian tax law requires us to do for accounting records. Marketing preferences and general account info? We'll keep that until you ask us to delete it or until you haven't stayed with us or interacted with our emails for three years.

After that timeframe, we either delete it or anonymize it so it can't be traced back to you personally.

Kids' Privacy

Our services aren't directed at anyone under 18. If you're booking a family room, that's totally fine - but we need a parent or guardian to make the reservation. We don't knowingly collect information from minors without parental consent.

International Guests

We're based in Canada, so your information is stored and processed here under Canadian law. If you're visiting from outside Canada, your data might be transferred across borders. We take steps to make sure it's protected no matter where it goes, in line with Canadian privacy standards.

Changes to This Policy

We might update this privacy policy from time to time. When we do, we'll change the "Last updated" date at the top and post the new version here. If there are major changes, we'll send an email to let you know. Otherwise, checking back here occasionally is a good idea if you're curious about updates.